When returning your unit to Aanderaa for service, please contact our Representative in your country (if any), and they can assist in returning your equipment. To find your local representative, click your product line below:
for Datarec Products
for Loadtronic Products Please see note below
for Mipeg Products
If no representative is present in your country, contact the Aanderaa Service Department directly for a Return Material Authorization number (RMA) prior to shipment. This RMA number should follow the shipment, and be included in all further correspondence with Aanderaa regarding the equipment returned.
You will also need to enclose a Service Order Form with the shipment, which you will receive when requesting a RMA number.
All equipment should be shipped prepaid to any Aanderaa office.The Aanderaa Service Department can be reached at aanderaa.support@xyleminc.com.
Important notes:
Lithium batteries are considered a hazardous material and must not be shipped to any Aanderaa office. Please remove all batteries from your equipment before shipping.
Aanderaa has partnered with STS to serve you with Loadtronic products. Please visit STS at https://stsab.com/ or contact them at candren@stsab.com with your Loadtronic inquiries.
Aanderaa is part of Xylem Analytics and a leading provider of robust and reliable instrument solutions for ocenaographic and other environmental measurements. Xylem Analytics is part of Xylem Inc., a global company focused on solving the world's most challenging and fundamental water issues. As accurate analysis is crucial to the water industry, Xylem Analytics taps its diverse product brands for leadership in that field and beyond, providing the best laboratory and field monitoring instrumentation across a wide variety of industries. 